Payment Policy

Thank you for shopping at Poppy and Crow. This policy outlines the payment process when placing an order on our website.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

American Express

Diners Club

Discover

JCB

Maestro

Mastercard

Visa

All transactions are processed in US Dollars (USD).

2. Payment Security

Your payment information is encrypted and processed securely. We do not store your credit card details on our servers. All payment processing is handled by Shopify Payments and PayPal; both providers are PCI DSS Level 1 compliant—the highest level of certification in the payment industry.

3. When Am I Charged?

• Your payment will be authorized and charged at the time the order is placed.

• If an item is out of stock or cannot be shipped, you will receive a full refund to your original payment method within 5–10 business days.

• Pre-orders and Backorders: Your card will be charged at the time of purchase, not at the time of shipment.

4. Currency

All prices listed on our website are in US Dollars (USD). If you pay using a card in a currency other than USD, your bank or credit card company may charge a currency conversion fee. This fee is determined by your financial institution and is beyond our control.

5. Discount Codes and Discounts

• Discount codes must be entered before completing your order at checkout.

• Only one discount code may be used per order.

• Discount codes cannot be applied retroactively to completed orders.

• Unless otherwise stated, discounted items are final sale (non-returnable/non-exchangeable).

6. Order Confirmation

After completing your purchase, you will receive an order confirmation email within a few minutes. This email confirms that your payment has been successfully processed. If you do not receive a confirmation email, please check your spam folder or contact us at info@poppyandcrowm.com.

7. Payment Failure

If your payment fails at checkout, please try the following:

1. Verify that your card number, expiration date, and CVV code were entered correctly.

2. Ensure your card has sufficient funds or available credit.

3. Try using a different payment method.

4. Contact your bank or card issuer—some banks may flag online transactions as unusual for security reasons.

If the issue persists, please contact us, and we will assist you in completing your order.

8. Chargebacks and Disputes

If you believe a charge was made in error, please contact us first at info@poppyandcrowm.com. We are committed to resolving payment issues promptly. Initiating a chargeback without contacting us first may delay the resolution process.